WH777 Privacy Policy — How We Handle Your Data in Pakistan

1. Introduction

This Privacy Policy ("Policy") describes how WH777 ("the Platform", "we", "us") collects, processes, stores and protects the personal data of users ("Player", "you") who access and use the WH777 website at wh777.onl and its associated Android application. It applies to all accounts regardless of whether they were opened via the website or mobile app.

WH777 is an online casino and sports betting platform designed for adult players in Pakistan. Operating the platform necessarily involves collecting personal data — for account management, payment processing in PKR, Know Your Customer (KYC) verification, fraud prevention and responsible gaming compliance. This Policy explains all of that transparently so you know exactly what happens with your information.

This Policy should be read alongside the WH777 Terms and Conditions and the Responsible Gaming Policy. In the event of any conflict between those documents and this Policy on a data-related matter, this Policy takes precedence.

2. Data We Collect

2.1 Registration Data

When you create a WH777 account, we collect: your full legal name, date of birth, residential address, email address, mobile phone number and the password you set for your account. This information is required to open and maintain your account. Providing false or inaccurate registration data is a violation of our Terms and Conditions.

2.2 Identity Verification (KYC) Data

To comply with our KYC obligations, WH777 may request identity documents including your CNIC (Computerised National Identity Card), passport or a recent utility bill. Uploaded documents are used solely for identity verification and are stored securely with encryption. KYC documents are not shared with third parties except KYC verification service providers operating under strict confidentiality agreements.

2.3 Transaction Data

WH777 maintains records of all financial transactions associated with your account: deposits, withdrawals, bonuses credited and wager history. Transaction data includes amounts in PKR, timestamps, payment method used (JazzCash, Easypaisa, Raast, bank transfer or card) and transaction reference numbers. This data is retained for the purposes described in Section 8.

2.4 Usage and Device Data

When you use WH777, we automatically collect certain technical data: IP address, device type, operating system version, browser type, session duration, pages visited and game play logs. This data is used for security monitoring, fraud detection and platform performance optimisation.

3. How We Use Your Data

WH777 uses your personal data for the following purposes:

• Account Management: Creating, maintaining and operating your WH777 account.
• Payment Processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and other supported channels.
• Identity Verification: Confirming your age (18+) and identity through KYC checks before processing first withdrawals.
• Fraud and Security: Detecting and preventing fraudulent transactions, bonus abuse, multi-accounting and money laundering.
• Responsible Gaming: Monitoring account activity to identify potential problem gambling patterns and applying responsible gaming tools where appropriate.
• Customer Support: Responding to support queries, account disputes and technical issues.
• Platform Improvement: Analysing aggregate usage data (not linked to individual identities) to improve game selection, payment performance and platform reliability.
• Promotions and Bonuses: Managing bonus eligibility, wagering tracking and promotional communications for registered players who have not opted out.

4. Data Sharing with Third Parties

WH777 does not sell your personal data to any third party. Data is shared with third parties only in the following limited and necessary circumstances:

4.1 Payment Processors

To process your PKR deposits and withdrawals, WH777 shares transaction data with payment providers including JazzCash, Easypaisa and Raast. Each of these providers handles your payment credentials under their own privacy terms and security standards. WH777 receives transaction confirmation and reference data only — detailed payment credentials are managed directly by the payment provider.

4.2 KYC Verification Providers

Identity documents submitted for KYC verification may be processed by a third-party KYC verification service. These providers operate under strict data processing agreements with WH777 and are not permitted to use your data for any purpose other than identity verification on WH777's behalf.

4.3 Fraud Prevention Services

WH777 uses fraud detection and anti-money-laundering services that may process certain account and transaction data. These providers are contracted under confidentiality terms and operate only to identify fraudulent patterns.

4.4 Legal Obligations

WH777 may disclose personal data when legally required to do so — for example, in response to a legitimate legal request from a relevant authority investigating fraud, financial crime or other criminal activity. WH777 will disclose only the minimum data necessary to satisfy a valid legal request.

5. Payment Data and PKR Transactions

All financial activity on WH777 is conducted in Pakistani Rupees (PKR). Payment data handling is designed with the local payment ecosystem in mind — JazzCash, Easypaisa and Raast are the primary channels, and their integrations with WH777 are direct rather than routed through international payment aggregators.

WH777 does not store full debit or credit card numbers. Where card payments are processed, card details are handled by the card payment processor directly under PCI-DSS standards. WH777 stores only the last four digits of a card number and the card type for reference purposes.

Your JazzCash or Easypaisa mobile wallet number is stored by WH777 in association with your account for the purpose of processing repeat transactions without requiring you to re-enter the number each time. This number is stored encrypted and is not shared with any party other than the relevant payment provider when processing a transaction you have initiated.

6. KYC Verification and Identity Documents

KYC (Know Your Customer) verification is a standard requirement for online financial platforms, including sports betting and casino platforms. WH777 requires KYC verification before processing withdrawal requests above threshold amounts, and may request it at any point for security purposes.

Documents you submit for KYC — CNIC, passport, utility bills or other identity documents — are used solely for verifying your identity and age. They are stored with encryption and are accessible only by WH777 staff members responsible for compliance and verification, and by the contracted third-party KYC verification service.

KYC documents are not retained longer than necessary. Where an account is closed and the retention period for legal compliance purposes has passed, KYC documents are deleted from WH777's systems. You may request information about the status of your KYC data by contacting WH777 support.

7. Data Security

WH777 implements multiple layers of technical and organisational security measures to protect your personal data:

• TLS Encryption in Transit: All data transmitted between your device and WH777 is encrypted using TLS (Transport Layer Security). This applies to website traffic, app communication and API calls to payment providers.
• Encryption at Rest: Sensitive data including KYC documents, payment reference data and account credentials are stored with encryption at rest on WH777's servers.
• Password Security: Account passwords are stored as salted hashes — WH777 staff cannot read your password. If you forget your password, a reset is required; it cannot be retrieved.
• Two-Factor Authentication: WH777 supports 2FA for account login. We strongly recommend enabling this for your account.
• Session Security: Sessions on WH777 expire after a period of inactivity. Concurrent login sessions from multiple devices or IP addresses trigger security alerts.
• Staff Access Controls: Access to personal data is restricted to staff members with a genuine need for it. Access logs are maintained and reviewed.

While WH777 takes data security seriously and maintains strong technical controls, no internet-connected system can guarantee absolute security. In the event of a data breach that poses a risk to your personal data, WH777 will notify affected users in a timely manner.

8. Data Retention

WH777 retains personal data only for as long as is necessary for the purpose for which it was collected, or for as long as legally required. The following general principles apply:

• Active account data is retained for the duration of your account's existence.
• Transaction records and financial data are retained for a minimum of five years after the last transaction, in line with standard financial record-keeping requirements.
• KYC documents are retained for the period required and are deleted once the retention period expires and there is no ongoing compliance requirement.
• Account login and security logs are retained for up to 12 months for fraud investigation purposes.
• Marketing preferences and communication logs are retained until you opt out or request deletion.

When you request account closure, your personal data is retained for the minimum legally required period after closure, then scheduled for deletion. Non-essential data — such as marketing preferences and browsing session data — is deleted promptly upon account closure.

9. Cookies and Tracking

WH777 uses cookies and similar local storage mechanisms on the website and in the Android app. Here is how they are used:

9.1 Essential Cookies

Session cookies that keep you logged in during your visit and maintain your bet slip and game state are essential for the platform to function. These cookies expire at the end of your session or after a defined timeout period. You cannot opt out of essential cookies while using WH777 — they are required for the platform to work.

9.2 Analytics Cookies

WH777 uses basic analytics to understand how the platform is used — which sections are visited most, where players encounter issues, how the mobile app performs. This analytics data is aggregated and not linked to individual player identities. We do not use Google Analytics or other third-party analytics tools that track you across different websites.

9.3 No Advertising Cookies

WH777 does not use third-party advertising cookies. You will not be retargeted by WH777 advertisements across other websites based on your visit to wh777.onl. We do not participate in advertising networks or data brokers that rely on cookie-based tracking.

9.4 Managing Cookies

You can manage or delete cookies through your browser settings. Clearing all cookies will log you out of WH777 and reset any preference settings saved to your device. Most modern browsers on Android and desktop allow you to manage cookies per site.

10. Your Rights Over Your Data

As a WH777 player, you have the following rights regarding your personal data. To exercise any of these rights, contact WH777 support with your registered account email address and a description of your request.

• Right of Access: You can request a copy of the personal data WH777 holds about you. We will provide this within a reasonable timeframe.
• Right to Correction: If any of your personal data held by WH777 is inaccurate or out of date, you can request that it be corrected. Some corrections require KYC re-verification (for example, a name change).
• Right to Deletion: You can request deletion of your personal data. This right applies to data not legally required to be retained. Financial transaction records, for example, are subject to legal retention periods and cannot be deleted on request before those periods expire.
• Right to Restrict Processing: You can request that WH777 limit how your data is used in certain circumstances, for example if you dispute the accuracy of data while a correction is being processed.
• Right to Opt Out of Marketing: You can opt out of receiving promotional communications from WH777 at any time. This does not affect transactional communications necessary for account operation.

11. Minors and Under-18 Protection

WH777 is strictly an adults-only platform. Registration requires confirmation that you are 18 or older, and age verification is part of the KYC process. WH777 does not knowingly collect personal data from individuals under the age of 18.

If WH777 identifies or has reason to believe that a registered account belongs to a person under 18 years of age, the account will be closed immediately and all associated data will be handled in accordance with applicable rules for minor data protection. Any balance on the account will be subject to review and relevant portions may be returned to the payment source following investigation.

If you are a parent or guardian and believe that a minor has registered on WH777 using your or their details, please contact WH777 support immediately with the account email address or phone number so we can investigate and close the account.

12. Changes to This Privacy Policy

WH777 may update this Privacy Policy periodically. When material changes are made — for example, changes to how payment data is handled or new data sharing arrangements — registered players will be notified via email or an in-platform notification.

The updated Policy will be published at wh777.onl/privacy-policy with a revised effective date at the top of the document. Continuing to use WH777 after the effective date of an updated Policy constitutes acceptance of the revised terms.

If you have questions about this Policy or wish to exercise your data rights, contact WH777 support using the contact details visible in your account dashboard after login.